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Are your products paraben free?

ALL OF OUR SHAMPOOS AND CONDITIONERS ARE PARABEN FREE, EXCEPT FOR THE KERATIN SHAMPOO.

Are your products sulphate free?

ALL OF OUR SHAMPOOS AND CONDITIONERS ARE SULPHATE FREE.

THE ONLY PRODUCT TO INCLUDE A PAREBEN IS THE MARK HILL PERFECTING POLISH.

Are your products tested on animals?

NONE OF OUR PRODUCTS ARE TESTED ON ANIMALS.

BOOTS MANUFACTURE OUR PRODUCTS ON BEHALF OF US AND HAVE A VERY STRICT ANIMAL TESTING POLICY.

How do I dispose of my electricals?

IN ORDER TO MINIMIZE HAZARDS TO HEALTH AND THE ENVIRONMENT AND ENSURE THAT MATERIALS CAN BE RECYCLED, THIS PRODUCT SHOULD BE DISPOSED OF AT A SEPARATE COLLECTION FACILITY FOR WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT. CONTACT THE FREE HELPINE 0800 915 9023 (UK) OR 1 890 708091 (ROI) OR SEE WWW.RECYCLE-MORE.CO.UK OR WWW.RECYCLEMORE.IE FOR FURTHER DETAILS. 

What warranty do I get with my electricals?

THE WARRANTY PERIOD PROVIDED WITH OUR ELECTRICALS IS SPECIFIC TO EACH PRODUCT, SEE BREAK DOWN BELOW:

SALON PROFESSIONAL HAIRDRYER - 4 YEARS
SALON PROFESSIONAL STRAIGHTENER - 4 YEARS
SALON PROFESSIONAL HEATED ROLLERS - 4 YEARS
SALON PROFESSIONAL CURLING WAND - 4 YEARS
PERFECT BLOW DRY KIT - 4 YEARS
2-IN-1 STRAIGHTENER - 2 YEARS
EFFORTLESS UNDONE CURLING TONG - 2 YEARS
PICK N MIX HANDLE - 2 YEARS
PICK N MIX SMALL BARREL - 2 YEARS
PICK N MIX MEDIUM BARREL - 2 YEARS
PICK N MIX ELLIPSE BARREL - 2 YEARS
PICK N MIX WICKED WAVER - 2 YEARS
PICK N MIX CORKSCREW BARREL - 2 YEARS

Do I need to register my warranty?

NO, AS LONG AS YOU KEEP YOUR PROOF OF PURCHASE YOU WILL BE COVERED UNDER OUR WARRANTY.

What is your returns policy?

BOOTS RETURNS POLICY: YOU CAN RETURN ANY UNWANTED PRODUCTS FREE OF CHARGE WITHIN 28 DAYS FOR A REFUND OR REPLACEMENT. UNFORTUNATELY WE AREN'T ABLE TO EXCHANGE PRODUCTS. ANY BOOTS ADVANTAGE CARD POINTS COLLECTED AGAINST ANY PRODUCT(S) YOU RETURN FOR A REFUND WILL BE REMOVED IN ACCORDANCE WITH THE ADVANTAGE CARD TERMS AND CONDITIONS.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Why am I returning my Mark Hill product to Boots?

BOOTS ARE THE OFFICIAL MANUFACTURER OF MARK HILL PRODUCTS, AND THEREFORE HOLD THE LIABILITY FOR PRODUCT RETURNS.

Do you sell spare parts?

UNFORTUNATLEY WE DO NOT SELL SPARE PARTS FOR ANY OF OUR PRODUCTS, AND WE ARE UNABLE TO HELP WITH ANY MISSING PIECES.

HOWEVER, IF A PART HAS BROKEN AND YOUR PRODUCT IS STILL UNDER WARRANTY, PLEASE TALK TO US TO SEE IF WE COULD REPLACE THE WHOLE PRODUCT.

Do you ship internationally?

UNFORTUNATLEY WE DO NOT YET SHIP INTERNATIONALLY, PRODUCTS PURCHASED ON THIS WEBSITE ARE ONLY AVAILABLE FOR SHIPPING WITHIN THE UK.

HOWEVER, YOU CAN ALSO BUY OUR PRODUCTS FROM BOOTS STORES IN THE UK, ROI, THE GULF, NORWAY AND THAILAND.

Where can I buy your products from in the UK?

MARK HILL PRODUCTS ARE SOLD EXCLUSIVLEY IN LARGER BOOTS STORES, WWW.BOOTS.COM AND WWW.MARKHILL.CO.UK ONLY.